🔄 Return & Refund Policy

At Babyhyo, we want you to be completely satisfied with your purchase.
If you are not happy with your order, we’re here to help.

Returns

We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return:

  • The item must be in the same condition as received

  • Unworn, unused, with tags

  • In its original packaging

  • Proof of purchase is required

How to Start a Return

To initiate a return, please contact us at:
📧 support@babyhyo.com

If your return is approved, we will provide instructions on how and where to send your item.
Items returned without prior approval will not be accepted.

For any return-related questions, you can always contact us at support@babyhyo.com.

Damaged or Incorrect Items

Please inspect your order upon delivery.
If your item is damaged, defective, or incorrect, contact us immediately so we can resolve the issue as quickly as possible.

Non-Returnable Items

Certain items cannot be returned, including:

  • Sale items

  • Gift cards

  • Personalized or custom-made products

  • Items marked as non-returnable

If you are unsure whether your item is eligible for return, please contact us before sending it back.

Exchanges

The fastest way to get the item you want is to:

  1. Return the original item

  2. Once approved, place a new order for the desired item

Refunds

Once we receive and inspect your return, we will notify you of the approval status.

If approved:

  • Refunds will be issued to your original payment method

  • Processing times may vary depending on your bank or card provider

Contact Us

For any questions regarding returns or refunds, please contact us:

📧 Email: support@babyhyo.com
📍 Address:
31 Cheddington Road
London
N18 1LT
United Kingdom